Professional Experience

Building robust solutions and delivering measurable business impact

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Associate Support Engineer

Conduent Pvt Ltd India
Apr 2025 - Aug 2025 5 months

Delivered comprehensive technical support for Salesforce Service Cloud platform, driving operational excellence in logistics and customer service domains.

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Platform Reliability

Maintained 99%+ uptime for Salesforce Service Cloud supporting enterprise logistics operations

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Automation Impact

Reduced manual intervention by 40% through automated Salesforce Flows

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Data Accuracy

Improved data accuracy by 30% through cross-functional collaboration

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User Impact

Enhanced experience for 500+ daily active users through performance optimization

Key Responsibilities

  • Provided technical support and troubleshooting for Salesforce Service Cloud applications
  • Built and maintained automated Flows to streamline delivery tracking and notifications
  • Collaborated with product, engineering, and operations teams for seamless integrations
  • Monitored system performance and proactively resolved issues
  • Ensured accurate data handling across logistics and customer service workflows

Technologies Used

Salesforce Service Cloud Salesforce Flows Process Automation System Monitoring Troubleshooting

Skills Applied in Professional Experience

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Technical Skills

  • Salesforce Service Cloud Administration
  • Flow Builder & Process Automation
  • System Integration & API Management
  • Performance Monitoring & Optimization
  • Data Management & Validation
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Soft Skills

  • Cross-functional Collaboration
  • Problem-solving & Troubleshooting
  • Communication & Documentation
  • Time Management & Prioritization
  • Stakeholder Management
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Domain Knowledge

  • Logistics & Supply Chain Operations
  • Customer Service Workflows
  • Enterprise Software Support
  • SLA Management
  • Process Improvement

Professional Impact by Numbers

99%+

Platform Uptime

Maintained exceptional reliability across enterprise operations

40%

Efficiency Gain

Reduced manual work through intelligent automation

30%

Data Accuracy

Improved data quality through enhanced processes

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500+

Active Users

Daily users benefiting from platform improvements